Frequently asked questions

The fastest and preferred way to book is through WhatsApp. You can also call or text us anytime, and our team will personally assist you with availability and rental options.

Your reservation is confirmed once Go-Borrow sends you an official confirmation. Contacting us or clicking Book Now starts the booking process but does not automatically confirm a vehicle.

Yes. A security deposit is required to secure your rental. The amount varies depending on the vehicle and rental details, and our team will confirm it before booking.

We respond fast — typically within 3 minutes or less on WhatsApp.

Yes. Our team is available 24 hours a day, 7 days a week for reservations, customer support and coordinated pickup or return arrangements.

Renters must be at least 21 years old.

You'll need a valid driver's license and an accepted payment method. Any additional requirements applicable to your specific rental will be confirmed by our team before the vehicle is released.

We accept major credit cards, debit cards, Apple Pay, Zelle and cash. Our team can confirm the best payment option for your rental.

Yes. Additional drivers are welcome as long as they are approved by Go-Borrow and added to the rental agreement before driving the vehicle.

Yes. Go-Borrow offers daily, weekly and extended or monthly rental options.

Yes. We offer competitive rates for longer rental periods. Contact us directly and we'll help you find the best option for your needs.

Yes. We work with businesses and professionals who need reliable short-term or extended transportation. Our team can help arrange rental options based on your company's needs.

Yes. Mileage terms can vary depending on the rental arrangement, and we're happy to discuss options that work for your trip.

We make every effort to provide the vehicle selected. If it becomes unavailable, we may offer a comparable vehicle and will communicate any change with you.

Yes. We take vehicle condition, cleanliness and routine maintenance seriously so every rental is prepared for the next customer.

Pickup and return are generally coordinated in Brickell, unless another location is arranged with our team.

Yes. Delivery can be arranged depending on the rental and location. Contact us through WhatsApp and our team will help coordinate the most convenient option.

Our Brickell location is an administrative office, and vehicle pickup and return are arranged in advance with our team. Contact us before arriving so we can coordinate everything for you.

Absolutely. Contact us before your scheduled return time and our team will confirm availability and help arrange the extension.

Travel outside the standard rental area may be possible with prior approval from Go-Borrow. Contact our team before your trip so we can review the request.

Simply return the vehicle with the same fuel level it had when you received it. A refueling option may also be available if you prefer the convenience of not refueling before return.

Contact us immediately. Our team will coordinate the appropriate assistance, repair or replacement solution depending on the situation.

Yes. Go-Borrow provides 24/7 roadside assistance and customer support during your rental.

Contact Go-Borrow immediately. Our team is available 24/7 and will guide you through the next steps.

No. Smoking and vaping are not permitted in Go-Borrow vehicles. Additional cleaning charges may apply when the policy is violated.

No. Pets are not permitted in Go-Borrow vehicles.

No. Normal use is expected. We simply ask that vehicles be returned in reasonable condition. Excessive dirt, odors, stains or other conditions requiring additional cleaning may result in a cleaning charge.

Because renting a car should feel simple. Go-Borrow combines clean, reliable vehicles with personal local service, flexible rental options, fast communication, vehicle delivery and 24/7 support. Go far. Borrow smart.